Patient Information

Patient Information2018-09-05T19:10:46+00:00

Eastbound Clinic is a privately billing clinic. Full payment is required at the time of consultation. Credit terms are only available through prior arrangement. Commonwealth Seniors Health Card holders are billed at the private rates. We offer reduced fees for Pensioners and Centrelink Health Care Card Holders. The Tyro payment system allows rebates to be paid immediately into your account

An after-hours and Saturday surcharge may apply.

Monday–Friday, 1.30pm–2pm.

Patients who have consulted with their Eastbound Clinic doctor in the last three months may obtain ongoing scripts and be bulk billed. No appointment required.

For more information please visit this page.

For more information please visit this page.

For quick 6 minute consultations for non-complex problems for children under 16 years who are patients at the clinic.  Monday-Friday 8.30 am and 4 pm. Please call ahead to book a spot.

If you are booking immunisation appointment for your child, and it’s his or her first time here as a patient, please your child book first with the doctor, and then with the nurse for the vaccination.  This will allow the doctor to spend some private time with you and your child, and to create a medical history.  Normal fees will apply.

For subsequent childhood immunisations, just book with the nurse – please ask our friendly receptionists.  These immunisation consultations are bulk billed.

Catch up immunisations:  the gathering of information about your child’s immunisations, and interpretations regarding catch up immunisations and to advise the AIR can sometimes be complex. There may be an out of pocket administrative fee to cover our nurses’ administrative time.

Telephone requests for scripts and/or on-going referrals require a minimum of 24 hours, and may incur a fee. Patients who have not consulted with their GP in the last three months, and/or require a referral to a new specialist are required to make an appointment.

For after hours medical attention please call Home Doctor Service, 13SICK (137425). www.homedoctor.com.au

Our clinic details can be found here.

We welcome patient complaints or suggestions for improvement to our practice, by telephoning, using our suggestion box or by letter to Manager, Eastbound Medical Clinic, 179 East Boundary Rd Bentleigh East 3165. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:  Fill out a complaint form online at www.hcc.vic.gov.au or  Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

More information about appointments can be found here.

If you fail to attend your appointment or cancel late then a fee may apply. Please let us know asap if you are unable to attend an appointment, which will allow us to offer the spot to another patient.

Eastbound Clinic welcomes new patients.

If you wish to bring your medical history for us to manage, please inform the Reception team on the day of your first appointment. On your behalf, we would contact your old medical provider to arrange the transfer process.

Also you are welcome to download and complete the Patient Registration form and bring with you on the day of appointment.

Download the New Patient Registration form

Eastbound Medical Clinic complies with both State and Federal Privacy Legislation.

Please ask our staff how to access information from your health record.  Please click on the link below for a copy of our privacy policy.