Category: Clinic Updates

Patient Feedback – You Asked, We Listened

We’re committed to constantly reviewing processes and patient feedback, with emphasis on adapting our services and operations to better cater to your needs. 

In our latest Practice Accreditation and Improvement Survey, you asked us to:

  • Expand access to after-hours appointments
  • Provide better access to the doctor of your choice
  • Improve, simplify, and diversify booking processes
  • Offer more telehealth appointments 

In line with this feedback, we’ve:

  • Added a fourth evening by extending Thursday consult hours to 8pm
  • Asked all doctors to work an evening shift and onboarded two new doctors to increase capacity
  • Added a booking ChatBot to our website and enlisted Jenny, our off-shore receptionist, to assist with phone bookings
  • Ensured that all GPs offer telehealth and video consults

Thank you to everyone who participated in the survey, helping us to prioritise community needs. 

Book an appointment here.

Welcome to Eastbound’s New, Cosy Kids’ Corner

Eastbound’s Christmas renovations have gifted us with a new, colourful, and cosy kids’ corner, enhancing waiting experiences for young families. 

Tucked into a private alcove of the waiting room and abundantly stocked with toys, books, and puzzles, the kids’ corner is the ideal place to rest, play, or explore before your appointment at Eastbound Medical Clinic.  

We think the room is looking pretty inviting, but it could always use a couple of extra smiling faces, so be sure to check it out and join in on the fun during your next visit! 

Book an appointment here.